FAQ

Wholesale Board Games

Thank you for your interest in Wholesale Board Games.  Listed below are frequently asked questions.

Who can make purchases?

We are a wholesale supplier of traditional board games (primarily chess products) and only sell to retailers.  We do not sell directly to consumers, clubs or schools.  In order to create an account with Wholesale Board Games we will need the following information:

  • Business Name
  • Business Address
  • Business Phone Number
  • Contact Name
  • Sales and Use Tax Number
  • Federal Tax ID Number (EIN)
  • Website address (if applicable)

If you are not a reseller, please visit WholesaleChess.com to view our quantity discounts for clubs, schools and large consumer orders.

Is there a minimum order size?

Our minimum wholesale order size is $100 before shipping fees.  That minimum order size is waived for our Blind Drop Ship orders.

How can I place orders?

Orders must be placed on our website WholesaleBoardGames.com.

I see items on WholesaleChess.com that I don’t see here.  Why?

Not all items listed for sale on WholesaleChess.com are available on WholesaleBoardGames.com.  We have listed our most popular items and will be adding new items as the site grows.  However, there are some items that will not be available such as books, etc.  If there is a specific item you see on Wholesale Chess that you would like to have us consider adding to Wholesale Board Games, please send an email to info@wholesaleboardgames.com.

How much is shipping? How are shipping costs calculated?

We use Fed Ex to ship our orders.  Your shipping costs will be displayed in the cart when you place your order.  Shipping costs are determined based on weight and shipping location and we only charge you the actual shipping costs charged by the carrier.  If you would like to ship using your own Fed Ex or UPS account we can do that as well.

What payment methods can I use?

We accept American Express, Visa, MasterCard and Discover.  Approved accounts can also make payments via PayPal.  We do not maintain payment information in your account.  You will need to enter it each time you place an order.

How does the Blind Drop Ship Program work?

When the item “Blind Drop Ship” is added to your order, we will do the following:

  • No packing slip is placed in the box
  • We will use the “Bill To” name and address as the return address on the shipping label
  • We will use the “Ship To” name and address as the shipping address on the shipping label

There is a $5 fee for blind drop ship orders.  Our minimum order size is waived for all blind drop ship orders. 

When will my order be processed?

Most orders placed before 2:00 pm Mountain Time Monday through Friday will ship the same day.  If we cannot process your order within two business days (not including the day the order is placed) we will contact you.

How are returns handled?

Defective product

If the item(s) we ship to you or your blind drop ship customers are defective, we will send a replacement item at no cost to you.  If we determine that a return is required, we will also send a RS label. 

All other returns

If you are returning a product for any other reason, please contact us for a RMA number.  Returns must be received within 30 days of purchase and product must be unopened in new condition.  Wholesale Board Games may decline the return or withhold a restocking fee if we determine the item if the items are not in new, unopened condition.

You will be responsible for the costs incurred to ship items back to us.

Pricing

The prices on our website represent our current prices.  These prices are the same regardless of quantity purchased.  A spreadsheet of all of our products and prices is available upon request.  We will strive to keep that spreadsheet up-to-date but the prices on our website will always be the most accurate.

Product photos and descriptions

  • Can I use your images, product descriptions, etc.?

Once you have an approved account with Wholesale Board Games you can use our product images and descriptions for any items you are purchasing exclusively from Wholesale Board Games.

  • Product Photos

We strive to make sure our product photos accurately represent the items we are selling.  However, there can be a large variation in wood product including but not limited to; color, wood grain, etc.  All product photos are samples only and the items you receive may look different.  These differences are not considered defects and are subject to our normal return policy.   

  • Product descriptions and details

We strive to make sure all of the details listed on our website are accurate.  However, differences might exist in weight, height, width and other dimensions from our suppliers in each batch sent to us.  All product details including weight, height, square size, width, etc., are for approximate purposes only.  These differences are not considered defects and are subject to our normal return policy.